June 16th Update

We're Still Here For You..... With Open Doors

Walk-in Shopping, Appointments, Online & Phone Orders,
CurbSide pick-ups & To Your Door Deliveries.
Monday - Friday 9:00am - 5:00pm
Saturday & Sunday: Closed


NEW Store Policies:


- All tbaytel in-store services are still by Appointment only.
- Maximum of 5 customers in the store at a time
- Pre-Paid vouchers "Minutes" sales are still suspended for now.
     • Purchase Minutes online: tbaytel pre-paid, or at Safeway, Husky or CanadianTire
- When entering the Store please disinfect your hands with the supplied disinfectant or your own.
- Please practice Social Distancing. When possible try to remain at least 2 meters from other customers and staff.
- Please refrain from touching merchandise & unnecessary surfaces in the store (we have to disinfect everything you touch after you leave.)

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FOR APPOINTMENTS

Call 807-274-6671 or email [email protected] for appointment bookings.
Appointments are booked in 1/2 Hour slots from 9:00am to 4:30pm
- Click HERE for instructions when requesting appointments
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** We are asking that you respect the health and safety of our employees and other customers by following the current rules as laid out by our Canadian government and the Health Unit.

  • If you have traveled outside of Northwestern Ontario in the past 14 days - PLEASE STAY HOME
  • If you have a fever, cough or difficulty breathing - STAY HOME or SEEK Medical Attention
  • If you have been in contact with someone that answers yes to any of the above - PLEASE STAY HOME
  • We are requesting that ONLY 1 person come into the store unless essential (2 max)
    • We are trying to maintain a 1:1 interaction ratio with customers
    • Please no Families... Maximum 2 people if essential. (1 preferred) all others should remain outside.


- At this time Please direct all warranty issues to the manufacturers. We will certainly help guide you through the process, and help where we can but we can’t do it for you.

- If you have GPP extended warranty coverage on your product - Click here to start your claim
  - or call Toll Free 1-866-265-8888 ext:119 for GPP Claims

- If you have an AppleCare claim: Call: 1-800-263-3394 or Click Here

  ** Other Updates highlighted in yellow...

Steps we Are Taking:

    • Plexi Guards installed at checkout & tbaytel sign-up stations
    • Disinfecting & cleaning after each appointment
    • Debit/CC Terminals are disinfected after each transaction
    • Shop online with Free same day delivery (in Fort Frances)
    • Curbside pickup for purchases placed online or over the phone
    • Staff Distancing on the sales floor & in the office
    • Maximum of 2 customers per sales rep in the store at a time during appointments (1 preferred)
    • All non essential Installations & Service calls will be postponed at this time