Sight & Sound COVID-19 Commitment

CoronaVirus (COVID-19): We're Still Here For You...
We Are Committed to Keeping You Safe & Connected

June 16th, 2020 Update

April 10th, 2020 Update

April 7th, 2020 Update

March 27, 2020 Update

March 24th Update

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As a local business, nothing is more important to us than the health and well being of our community. We share your concern regarding the outbreak of COVID-19 and want to outline the actions we have taken to keep our store open and maintain a safe shopping experience for our customers, as well as for our families and employees.

1. Keeping the store clean:

    • We already have a high standard of cleanliness but have added a series of precautionary steps, including increased sanitizing to prevent the spread of germs.
    • There are hand sanitizers and disinfectant wipes available to everyone throughout the store.


2. Proper hygiene:

    • We’ve posted multiple reminders of the Proper Hygiene and Safety Precautions (link to list at bottom of page) to prevent the risk of infection or the spreading of infection.


3. Social distancing:

    • We are limiting the customer interaction to a 1:1  - 1 employee : 1 customer.
      *by appointment only.
    • The store is now closed to walk-in public
    • The store is to be “handshake free” until further notice; employees are instructed to keep a safe distance and to wash their hands after every customer interaction.
    • Those employees who can work from home have been encouraged
      to do so.


4. Travel

    • We are a local store and don’t need to travel for business. We will however refrain from attending conventions or industry group meetings.
    • Any employee who has travelled abroad will be asked to stay home for 14 days upon their return.

5. Self-monitoring

    • Our employees have been instructed to self-monitor and to take
      sick leave if they don’t feel well.

6. Shopping online

    • Our website can be an alternative to visiting the store. The vast majority of our products are listed online so you should be able to find what you are looking for on our website. Feel free to contact us by email or phone. Our associates will be happy to guide you through our product selection and assist you in making a purchase from the comfort of your home.

7. Home Delivery

    • Delivery personnel are asked to keep a safe distance when making a delivery. They will also sanitize their hands before and after each delivery and use medical masks where available.
    • As a safety measure, we will be contacting every customer prior to delivery for screening. We will ask if anyone in the home is sick, or has just returned from travel, in which case we will make alternate arrangements.
    • Customers can opt to pick up at the store or delay delivery.

Things are moving very quickly in this crisis and we are monitoring the situation daily. Any changes to the above measures will be promptly communicated to our staff and to you, our valued customers.

We look forward to seeing you in our store very soon and our entire team wishes to remind you once again that your well-being is of the utmost importance to us.

It is our experience that times of trouble are an opportunity for families and communities to strengthen the bonds that unite them. The COVID-19 outbreak is a trying event, and our hearts go out to anyone who is being affected. We will get through this together.


- Your Management Team at Sight & Sound

*****

Proper Hygiene and Safety Precautions for Our Employees

Proper hygiene can help reduce the risk of infection or spreading the infection to others:

a) Wash your hands often with soap & water for at least 20 seconds.
b) Cough or sneeze into a tissue or the bend of your arm, not your hands.
c) Avoid touching your eyes, nose, or mouth with unwashed hands.
d) Avoid close contact with others, lunchrooms and other areas with lots of people.

 

Coronavirus (COVID-19): Frequently Asked Questions

What is Coronavirus?
Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

What are the Symptoms?
The most common symptoms of COVID-19 are fever, tiredness, and dry cough.

Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

How does COVID-19 spread?
People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets.